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Store Policy

Customer Care

For any questions or concerns on any of our products, please contact us at:

We will do our best to respond promptly with any of your questions. 

Privacy & Safety

Joy of Petals takes the privacy of our customers and those who visit our website and procure our products and services seriously. This privacy policy describes how and why we collect certain information and how we will help protect your privacy within our website. Our commitment to you is that we will not use or disclose information collected from you other than as described in this policy.

By visiting our website and utilizing our services, you are agreeing to the terms of this privacy policy and you are expressly consenting to the collection, use and disclosure of your Personal Information in accordance with this privacy policy.


Where we need to collect personal data to provide our services or required by law, and you fail to provide that data when requested, we will not be able to provide services to you.


What Information Do We Collect?


In order to provide this website and our services, we collect and process certain Personal Information and Non-Personal Information.  Personal Information refers to a type of data that allows someone to identify or contact you, including, for example, your name, address, phone number, text (SMS, MMS), email address, as well as any other non–public information about you that is associated with or linked to any of the foregoing data. Non-Personal Information refers to a type of data that is not associated with or linked to your Personal Information; Non-Personal Information does not, by itself, permit the identification of individual persons. We collect Personal Information and Non-Personal Information, as described below.


We collect Personal Information as required to offer our services, as described in the Terms and Conditions, as voluntarily provided by you in the course of correspondence or registration, and as otherwise identified below. In addition, we collect Non-Personal Information such as anonymous, aggregate or statistical data to improve our website and services.


In order to use certain services, you will be requested to register online and create an online account. Some services may not require registration. We collect and maintain a record of all data provided when you create the online account and use our services, including but not limited to:


  • Contact information, including name, phone number and postal and email addresses

  • User name and password (Please not that password info is encrypted in our systems and we are not able to see its content)

  • Billing or payment information such as the last 4 digit of your credit card number, name and zip code (Please note we do not store full credit card numbers in our systems.)

  • Device information such as operating system and version

  • Purchase history

  • Online activity such as the pages you visited, contents reviewed

  • Communication preferences


We may also collect and maintain records of information that you voluntarily provide to us. For example, we may ask you to participate in a survey, and may ask you to provide statistical information such as age, gender or other demographic data. However, unless such information is necessary for the Service or required by the Terms and Conditions, we do not require you to provide such information to us.  If you enter into a contest or promotion on our website, we will collect the information you provide to participate in such contest or promotion. If you provide us a feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, in order to send you a reply. 


We may also collect aggregate, summary, or other anonymous data, and may include, by way of example, statistics regarding popularity of particular pages within the website, or information regarding types of Internet browsers used to access the website.

Payment Methods

Payment Methods

Credit / Debit Cards

Offline Payments

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